Most orders are processed and shipped within 1-2 business days; the carriers’ estimated shipping time does not include the time it takes to produce your order. Please allow up to 3-5 business days for complicated or large orders.
Please note we currently DO NOT ship outside of Canada.
The tracking information provided is the most current and detailed information available to both you and us. If you experience any issues with your shipment, you may contact either us or the carrier directly. In many cases, the carrier can provide the quickest assistance. However, if the issue cannot be resolved, please reach out to us, and we will work with you to find a solution.
| Shipping Methods Available at Checkout | Shipping Details |
|---|---|
| Local Pickup | – Local pickup is available in Calgary, Alberta – Once you have entered a local postal code, either in the cart or at checkout, the shipping will refresh, and the local pickup option will be shown. – An email will be sent letting you know when your order is ready for pickup |
| Ground Shipping – Purolator Ground®, UPS Standard®, Canada Post Expedited Parcel – approx rate $5 – $10 for most locations – delivery times, depending on your location – Canada Post for apartment buildings, PO Boxes or rural route deliveries – free on orders over $75.00 – small order handling fee of $5.00 added for orders under $15.00 | – we will determine the best carrier based on your address – prices and approximate delivery times are shown at checkout – prices are dependent upon your location – tracking information will be provided |
| Canada Post Xpresspost – delivery times, depending on your location – recommended for faster delivery for apartment buildings, PO Boxes and rural route deliveries – small order handling fee of $5.00 added for orders under $15.00 | – prices and approximate delivery times are shown at checkout – prices are dependent upon your location – tracking information will be provided |
| Purolator Ground®, UPS Standard® – delivery times, depending on your location (1-5 business days) – small order handling fee of $5.00 added for orders under $15.00 | – prices and approximate delivery times are shown at checkout – prices are dependent upon your location – tracking information will be provided |
| Purolator Express® / UPS Express® – delivery times, depending on your location (1-2 business days to most major centres) – small order handling fee of $5.00 added for orders under $15.00 | – prices and approximate delivery times are shown at checkout – prices are dependent upon your location – tracking information will be provided |
Call us at 1-403-250-9755, Monday through Friday (MST), and a customer service representative will be happy to assist you.
Or you can e-mail us at [email protected].
WE CURRENTLY ONLY SHIP TO CANADIAN LOCATIONS
DELIVERY DATES SHOWN IN THE CART ARE NOT GUARANTEED; THEY ARE ESTIMATES ONLY. WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS DUE TO WEATHER OR OTHER CIRCUMSTANCES.