Do the customized nature of our products; we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. We will issue you an RMA number, and then you can send the item you consider defective to:
Dominion Stamps & Engraving
Bay 3, 1216 – 34 Avenue NE
Calgary, Alberta T2E 6L9
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping charges are not refundable. Any amounts refunded will not include the cost of shipping.