Frequently Asked Questions
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Embossers are thoroughly tested and working before shipping. A common issue with the Shiny Pocket Embosser is the incorrect placement of the insert. Please view the video at the link below (YouTube) to make sure you have inserted it correctly.
– Shiny Pocket Embosser: How to Assemble video
All our embossers are thoroughly tested and working before shipping. Please view the video at the link below (YouTube) for instructions on assembly.
– Ideal/Trodat Embosser: How to Assemble video
If you have a vector file, convert your fonts to outlines/curves, and forward it to us in actual size. We can accept Corel, Adobe, eps and PDF file types. If you have a bitmap graphic, it should be at least 300 dpi, and send it to us in an uncompressed .tif format.  If you don’t have either of these preferred formats, send us what you have, and we will let you know if we can use them – most often, we can!
We offer several options for you to order from us. Use the links above to browse our selection of products. You can order rubber stamps, name tags, embossing seals, industrial tags, plaques and awards in our online store. If you would like assistance with your order, you can fill out an online form to request a proof and a quote.
When you place your order online, we will process your order as follows:
– Your order will be processed either the same day or the next business day, depending on when you place your order
– You will receive an email notification when we have processed your order. If you have ordered a digital file, it will be forwarded at this time.
– If you have requested a proof, it will be sent to you at this time. Please check your email for the proof and respond with the go-ahead or if any changes are required. Note: We cannot manufacture your order until we have received your approval. Your order will be on hold until we receive the approval.
– Once your order is shipped, usually the next business day, you will receive a confirmation e-mail with your tracking number
Yes, we provide tracking information for all shipments. You will receive a shipping confirmation and tracking number once your order has been shipped with your “COMPLETED ORDER” email.  If you don’t receive it, check your junk mail folder or contact us.
Self-Inking stamps have a rubber plate that is mounted inside a stamp that sits on a small conventional stamp pad. When pushed down, the pad flips up and down to make an impression. They are good for around 6,000 impressions before a re-inking or new pad is required. Pre-Inked stamps have ink reservoir behind the imprint area and make a cleaner sharper imprint and can use smaller text and come in much larger sizes than self-inking stamps. They are good for about 20,000 before re-inking is required.
The general answer is no; we do not engrave on customer-supplied products, such as jewelry and knives. We can perform laser engraving on select wood products, provided they are flat and made from hardwoods, which engrave the best. There are size restrictions, and the customer must supply one item at their own risk for us to set up with. We do our best not to ruin the test product, but it can happen.  Please get in touch with us directly with your request, and we will be happy to answer any questions you may have.Â
If you have a vector file, convert your fonts to outlines/curves, and forward it to us in actual size. We can accept Corel, Adobe eps and PDF file types. If you have a bitmap graphic, it should be at least 300 dpi and send it to us in an uncompressed .tif format.  If you don’t have either of these preferred formats, please send us what you have, and we will let you know if we can use it – most often, we can.